1630 |Operating IT Services Using ITIL®

2 days (1.2 CEUs), 8:30am-4:30pm
Delivery: Open-Enrollment | Customized Onsite | Virtual Classroom
Price: $1,170

We will focus on the ITIL Version 3 Service Operation processes and discuss how each Service Operation process fits into the ITIL Lifecycle model and how it relates to the other processes. We will explore practical implementations of each, and how each can be tuned to meet your customers' needs.

By the end of the class, students will be able to:

• Explain how Service Operation fits into the ITIL Lifecycle approach to IT Service Management
• Identify the ITIL Service Operation processes and how they relate to each other
• Implement each ITIL Service Operation process in your organization
• Improve customer satisfaction with your IT services

Who should attend:

Anyone who is involved in providing or supporting IT services, including IT managers, analysts, technicians, operations personnel, and help desk operators.

• Prerequisites:
  Students should have experience with some phase of IT service operation within an organization (e.g. help desk, problem resolution, account administration)